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Document Delivery

Give customers real-time access to invoices and documents

Document Delivery provides customers with secure, self-service access to invoices and related documents through a branded online portal.

The Value
Features of Document Delivery
Customer Testimonials
FAQ

The Value of Document Delivery

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reduction in inbound invoice and payment queries when supporting documents are delivered together and accessible online

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improvement in on-time payments through real-time access to invoices and associated documents

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increase in customer satisfaction when invoices and supporting documents are consistently available via self-service portals

Features of Document Delivery

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Secure Customer Portal Access
Provide customers with a secure, branded portal to view, download, and track invoices and related documents.
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Real-Time Document Visibility
Customers can see invoice status, history, and availability without contacting your finance team.
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Reduced Finance Team Workload
Minimise “missing invoice” and payment status queries by enabling customer self-service.
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Centralised Document Management
Maintain a single source of truth for invoices and documents across customers and regions.
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Integrated with Invoice Distribution Channels
Use Document Delivery alongside EDI, e-Invoicing mandates, Email/PDF, Web Send, and Print & Post as part of a unified distribution strategy.

“We could track and trace the invoices to make sure whether the customer received it or not. The benefit is mostly about efficiency that frees people up to do better things.”

Richard Gardner — Group Head of IT. Luceco

“Collaborating with B2BE not only enables Officeworks to expand our B2B channel, but also offers our customers a robust sales solution that effectively meets both our business objectives and our customers’ needs.”

Jason Pittaway — Premium Business Account Support Team Leader. Officeworks

Frequently Asked Questions

What does Document Delivery cover beyond invoices?
Document Delivery supports the controlled distribution of business documents such as credit notes, statements, remittance advice, and supporting documentation — not just invoices.
Why centralise document delivery?
Centralising document delivery ensures consistency, visibility, and auditability across all outbound communications, reducing manual effort and customer confusion.
Can different document types be delivered through different channels?
Yes. Documents can be routed through EDI, e-Invoicing networks, email, web portals, or print & post based on customer requirements and document type.
Does this integrate with our existing finance systems?
Yes. Document Delivery works alongside your ERP or finance systems, using structured outputs without requiring changes to core processes.
How does this help reduce disputes and queries?
By ensuring documents are delivered accurately, consistently, and on time — with visibility into what was sent and when — finance teams can resolve queries faster and avoid disputes caused by missing or unclear documentation.

Give customers visibility and control with Document Delivery.