Order Hub for Sales Order Automation

One place to manage every customer order, from every channel

Order Hub centralises all incoming customer orders whether they arrive via EDI, email, PDF, PunchOut, or portal into a single, controlled workflow.

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The Value

Features of Order Hub

Customer Testimonials

FAQ

The Value of Order Hub for Sales Order Automation

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higher customer retention by centralising and automating order management for consistent, reliable service

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faster order response times through centralised order orchestration and real-time data

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fewer operational disruptions by standardising order handling and improving fulfilment accuracy

Features of Order Hub for Sales Order Automation

Centralised Order Intake

Bring together EDI, email, PDF, PunchOut, and portal orders into one unified view – no more jumping between systems.

Single Source of Truth

Maintain consistent order data across sales, operations, and finance teams, reducing confusion and miscommunication.

Channel-Agnostic Processing

Apply the same validation, routing, and control rules regardless of how the order was received.

Improved Operational Visibility

Track order status, exceptions, and volumes in real time, enabling faster decision-making and issue resolution.

“ B2BE were proactive, they came out to see us and wanted to understand our business – and they were also more widely used by the people that we wanted to trade electronically with.”

Suman Mistry — Information Systems Manager. Mitre 10

“A very complex process has been simplified, Users see only what they need to see and the system is intelligent. ”

Don Ponsford — Inbound Market Manager. NZ Post

Frequently Asked Questions

What does Order Hub actually do?

Order Hub centralises orders from multiple channels — including EDI, email, PDF, portals, and PunchOut — into a single, consistent workflow.

Do we need to standardise how customers place orders first?

No. Customers can continue ordering through their preferred channels. Order Hub brings everything together behind the scenes.

How does Order Hub reduce operational complexity?

By consolidating all incoming orders into one platform, teams gain unified visibility, consistent validation, and a single process for managing exceptions.

Does Order Hub integrate with our ERP?

Yes. Orders are validated and delivered into your ERP in a structured, consistent format, regardless of how they were received.

Is Order Hub useful if we already use EDI?

Yes. Order Hub complements EDI by managing non-EDI orders alongside EDI traffic, creating a single source of truth for all sales orders.

Centralise customer orders with Order Hub and gain full control of your order process.